Q: How long does it take for my item to ship?
A: We aim to ship all items within 3-5 business days. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Q: What shipping carrier do you use?
A: We use a variety of shipping carriers depending on the destination and shipping method chosen at checkout. We work with carriers such as USPS, UPS, and FedEx.
Q: Do you ship internationally?
A: Yes, we ship internationally. Shipping times and rates vary based on the destination and shipping method chosen at checkout.
Q: Can I change or cancel my order?
A: We can make changes or cancel orders once they have been placed. However, please contact us as soon as possible and we will do our best to accommodate your request.
Q: What is your return policy?
A: We accept returns within 30 days of purchase. Items must be in their original condition. Please contact us before sending the item back to initiate the return process.
Q: What if my item is damaged or defective?
A: If your item is damaged or defective, please contact us within 7 days of receiving your order and we will send you a replacement free of charge.
Q: What if I have a question that's not answered here?
A: Please don't hesitate to contact us! You can email us at sippyapparel@gmail.com or use the chat button on our website's bottom right.